The IDENTIFIER Plus
Telephone Answering System
THE
"IDENTIFIER PLUS" CONSISTS OF TWO PARTS: THE "VIDEO ADAPTOR" WHICH IS DISCUSSED
FIRST,
AND THE "IDENTIFIER DID MODULE" WHICH IS DISCUSSED
SECOND.
1)
Immediately upon delivery, the "Identifier Plus" needs to be tested. (Even if your DID lines are not
installed yet.)
2)
Un‑wrap the "Identifier Module" (large box with liquid crystal display &
small keypad). Check it for damage, then plug it into a wall
outlet.
3)
If the Video Adaptor (small white box the size of a computer modem) is included,
plug it in and connect it to the "Identifier."
4)
Follow the video adaptor programming instructions, then
Download.
5)
For non-video systems, follow the "Identifier" programming
instructions.
6)
Perform the Initial Testing Sequence on the "Identifier."
7)
Call the factory immediately, if any initial test sequence
fails.
8)
Leave both the "Identifier" and Video Adaptor plugged into power (wall-outlet)
at all times, to avoid wearing down the internal lithium batteries. (After completing these steps, leave
both units plugged in.)
9)
Don't forget to read the Helpful Hints section.
TECHNICAL
ASSISTANCE
FOR
TECHNICAL ASSISTANCE, YOU SHOULD CONTACT THE FACTORY AUTHORIZED DEALERSHIP YOU
PURCHASED THE "IDENTIFIER PLUS" FROM. IF YOUR DEALER IS UNABLE TO ANSWER YOUR
QUESTIONS, YOU MAY CALL THE IDENTIFIER SERVICE CENTER AT (800) 648-3207, DURING
STANDARD BUSINESS HOURS. PLEASE
HAVE YOUR SERIAL # (ACCESS CODE) READY, SO THAT WE MAY ACCESS YOUR RECORDS. YOUR SERIAL # IS
________________.
IDENTIFIER
TELEPHONE REQUIREMENTS
IDENTIFIER
SETTING AND CONTROLS
IDENTIFIER
PATCHING AND CALL‑FORWARDING
APPENDIX
C ‑ IBM PC SERIAL PORT PROTOCOL
INTRODUCTION
Congratulations on your
purchase of the "IDENTIFIER PLUS" Video Adaptor. The Video Adaptor holds 800 client
records standard, displays 200 character answer phrases and allows you to create
up to four Secretarial Stations. Additionally, full "Call Counts", are
maintained for each of your accounts. A parallel "Printer Port" is also
supplied, for direct connection to any inexpensive Printer. At any time you may
request a summary of all "Call Counts" to be printed. The printer will
automatically make a record of each call as it comes in, including account
number, DID number, time of call in, as well as time of call disconnect. Also
you may request a "Hard Copy" printout of all your client data as a backup on
paper. A full RS‑232 serial port is also supported by the adaptor, for direct
connection to any "IBM" compatible computer. This will allow "Paper‑less"
soft‑ware to be used with the "Identifier", that is now available (call for
details). A Keyboard is supplied with each adaptor for quick entry of answer
phrases as well as controlling printer functions. A time‑of‑day clock is
provided at all times on the video screen. An internal backup battery will
retain all clock and answer phrase information for up to 5 years, should
external power fail. The adaptor is approximately the size of a computer
modem. (9" x 6" x
2")
VIDEO ADAPTOR REQUIREMENTS
A special video monitor is
required to operate with the adaptor box. This monitor is called a computer
terminal. Any computer terminal that will emulate the Wyse Corporation Model 55
terminal should work. The actual Wyse Corporation terminal is guaranteed to
work, and will normally be supplied with all system sales. The Wyse part number
for this terminal is printed on the rear page of this manual. Should you decide
to use a different terminal, please make sure it is compatible with the Wyse
terminal. Up to 4 of these computer terminals may be connected to the "Video
Adaptor" to create up to 4 secretarial stations. A special cable will be needed
to connect the computer terminal to the video adaptor, please call (800)
648-3207 to order this cable when not ordering your computer terminals from your
authorized "Identifier Plus" dealership.
1. Please examine your "VIDEO ADAPTOR" for signs of obvious damage do to shipping
activities. If damage is present, contact your authorized dealership
immediately. Do not attempt to
connect or operate the equipment.
2. Position your computer video monitor(s)
and plug them into a surge protected wall outlet.
3. Connect each computer monitor to the
"Video Adaptor" using the special cable provided. One end of the special cable
will have a male DB-25 connector (plug this end of the cable into the monitor
connector labeled "MODEM"). The other end of the special cable will have a
modular phone plug on it (plug this end of the cable into the video adaptor
where it is labeled WYSE 1, WYSE 2, WYSE 3 or WYSE 4). The WYSE 1 connection is
the "Master Terminal Position" and should be reserved for the Answering
Service's Owner or Office Managers terminal position. This is the only terminal
position that will allow for new accounts to be entered or
deleted.
4. Plug the wall mount "Power Supply"
(specially marked in its own box) into a wall plug that is surge protected. Then
connect the wire leading out of the "Power Supply" to the video adaptor where it
is labeled POWER 12V.
5. Connect the computer monitor
keyboard to the computer monitor. If you have purchased a 4 port system, only 1
keyboard is needed. This keyboard must be connected to the computer monitor in
the WYSE 1 position (Master Terminal Position). If you have purchased either the
8 or 16 port system, then a keyboard will be needed for each computer monitor
you plan to use.
6. Now connect the "Identifier"
module to the Video Adaptor box using the special cable supplied. One end of the
special cable has a male DB-25 connector (connect this end of the cable to the
"Identifier" where it is labeled "Computer Serial Port RS-232 DB-25"). The other
end of the special cable will have a modular phone plug on it (plug this end of
the cable into the video adaptor where it is labeled ID 1, ID 2, ID 3 or ID 4).
Use ID 1 if you have a 4 port system, ID 2, ID 3, ID 4, if you have the 8, 12 or
16 port systems.
7. Turn on the power switch on each
computer video monitor. After a few seconds adjust the brightness & contrast
controls to get a clear picture. Next, press the round silver "Reset Button" on
the video adaptor box once. Check to see if the light on top of the video
adaptor box is green or red. If the light is red, press the reset button once
more. If the light is green, then the video adaptor is ready for programming.
Until programming is complete, NO calls will be taken or shown on the computer
monitor screen.
9. An optional parallel printer may
now be plugged into the parallel printer port of the video adaptor.
Additionally, the video adaptor supports two full RS‑232 serial ports for direct
connection to any "IBM" compatible computer. Please call for the special cables
required.
1. Using the keyboard of computer monitor #1
(plugged into WYSE 1 of the video adaptor), press the numeric (0) key. Your four
digit serial number (access code) will be displayed on the top line of your
display. This is your programming
access code.
2. The programming mode is entered by
holding down the (Shift) key, then pressing the 3 key (use the 3 key that also
has the # symbol on it). Additionally, your 4 digit access code described in
section 1 must be entered now. The access code will be displayed as you enter
each digit. If you make a mistake, immediately press the "ESC" key and try
again. After you see your correct access code displayed on the screen, strike
the "ENTER" or "RETURN" Key. The programming mode is now set &
ready.
3. The programming mode will allow you to
enter new accounts. Each depression of the "ENTER" or "RETURN" Key will advance
the account number until 800 is reached.
4. When the desired account number is
reached, the DID number may be directly entered from the keyboard. Example: the
DID number is 2400. Press 2, then 4, then 0, then 0. Mistakes are corrected by
re‑entering the DID number immediately before pressing the "ENTER" Key. If you
are using a 3 digit, instead of a 4 digit DID number, then you MUST enter a 0 in
the forth position. Example: the DID number is 680. Press 6, then 8, then 0,
then a final 0 to fill the forth position. The next entry would be 6,8,1,0 then
6,8,2,0 then 6,8,3,0 then 6,8,4,0 and so on.
5. Additional DID numbers may be
entered by pressing the "Enter or Return Key" to advance the next account
number. Holding down the "Enter or Return Key" will automatically advance the
accounts rapidly without having to press the "Enter or Return Key" over &
over again.
6. The answer phrase is programmed by
pressing the (F1) Key after the appropriate account number is reached. The (F1)
Key is located in the top left hand corner of the
keyboard.
7. The display cursor will indicate the
current answer phrase letter or number being programmed. The cursor will
automatically advance to the next line when the current line is full. The first
40 characters (5 of these are the DID number and a space) of each answer phrase
may be downloaded into the main "Identifier" (to be displayed on the liquid
crystal screen). Each answer phrase consists of 3 lines, 40 characters on the
top line and 80 characters each on the second and third lines for a total of 200
characters. Mistakes are corrected by backing up the cursor using the
"backspace" key. The cursor may additionally be moved forward without erasing
any characters by using the "right arrow" key. The other "Arrow" Keys also work
as expected.
8. Striking the "Enter or Return Key" at
any time during answer phrase programming will immediately advance to the next
account number for further programming of higher accounts.
9. Pressing the "ESC" Key (Escape Key) at
"any time" during programming will return the system back to the call taking
mode, with all programming being saved. Therefore, if a call comes in while you
are programming, pressing the "ESC" Key will allow you to take the call as
normal.
10. Pressing the (F2) Key will clear the
"Call Counter" for the account number currently being displayed on the
screen.
11. Pressing the (F3) Key will backup the
account number one account position.
12. Pressing the (F4) Key will make a backup
copy of all your (800) client account records. The backup copy will be stored
into your second backup memory card. Please follow the instructions below
exactly! If you have a question,
please call the factory first at (800) 648-3207.
A). First, press the
round silver reset button on the video adaptor once. Make sure the light on top
of the video adaptor turns from green to RED.
B). Insert your backup
memory card (right side up) into slot number 2 (the lower slot) on the video
adaptor. Make sure the card is pressed firmly into place.
C). Press the round
silver reset button again. Make sure the light on top of the video adaptor turns
from red to GREEN.
D). Enter the
programming mode again using steps 1 & 2.
E). Press the (F4) Key
now. The backup will begin.
F). When "Back Up
Complete" is displayed, press the round silver reset button again. Make sure the
light on top of the video adaptor turns from green to RED.
G). Press the memory
card "Release Button" located immediately to the right of the memory cards. Your
backup card will be ejected and you should put it in a safe
place.
H). Press the round
silver reset button again to return to normal operation.
13. Pressing the (F5) Key will delete the
current account being displayed. Entering a DID number of (0000) will cause the
current account to ring "BUSY" (useful if the account is late in paying their
bill). Putting the DID number back in will return to account to normal. Also, it
does not matter if your DID numbers are entered in order, or if you skip
accounts between them.
14. Pressing the (F6) Key will print out a
copy of all your customer information, onto paper, as an additional backup. Make
sure your printer is plugged in and is set for "ON LINE".
15. Always remember to "Download" your
account information into the main "Identifier", from the (F5) instruction, found
in the next page of this manual. Until now, all the programming that you have
done, is to the "Video Adaptor". A copy of this information will be put
(downloaded) into the main Identifier, with the (F5) Key. The DID lines will
ring BUSY until this is done.
IMPORTANT: WHENEVER YOU THINK THE VIDEO ADAPTOR IS HAVING TROUBLE, FIRST PRESS THE RESET BUTTON. IF THIS DOES NOT FIX THE PROBLEM, THEN DISCONNECT THE POWER CONNECTOR FOR 2 SECONDS.
The
"Download Menu" will allow you to download answer phrases, print out all the
monthly call counts, clear the call counts, set the clock / calendar and clear
(re-format) all memory.
1. To enter the "Download Menu", simply
repeat the steps used to enter the normal programming menu, EXCEPT enter your
access code backwards. Example: Pressing the (0) key shows your access code to
be 8254. You would hold down the Shift key, press the (3) key, then the 4, 5, 2,
8 keys and then the "Enter" key, to enter the download
menu.
F1 ‑ PRINT BILLING
INFORMATION
2. The first menu selection (F1) ‑ Print
Billing Information, will cause the printer to print each account number
accompanied by the DID number and current call count (only active accounts will
be printed to save paper). Make sure the printer is plugged in & is set for
"On Line".
F2 ‑ SET CLOCK /
CALENDAR
3. This second menu selection will allow
you to enter the correct month, day, time and a (AM, PM) setting. Mistakes are
corrected by re‑entering the proper information for each entry immediately
before pressing the "ENTER" Key. The "ENTER" Key must be pressed after each
"correct" entry in order to advance to the next question. Remember to always
enter a (0) before a month or time that only has one digit in it. Example: April
is month number 4, therefore, you would enter (04) when asked for the current
month.
F3 ‑ CANCEL & CLEAR ALL
MEMORY
4. This selection should only be used to
clear or delete all your accounts. Please Call First!
F4 & F5 ‑ DOWNLOAD ANSWER
PHRASES
5. This selection will transmit the video
adaptor programming down into the main "Identifier". This download must take place before
proper operation can begin and must be done EACH TIME a new account or accounts
are entered. This process will take approximately 30 seconds to complete. To be
sure the main "Identifier" properly received the information, check the small
L.C.D. screen for the message
"Transmit Complete". This message means that the download was successful.
Press (F5) if you purchased your "Identifier Plus" after February 1996. Press
(F4) if you own the old 200 account "Identifier" (not the adaptor).
F6 - CLEAR ALL CALL
COUNTS
6. This selection will clear ALL of the
call counters at once. Please make a backup copy first.
1. Operation will begin when all the proper
cables and power plugs have been connected. Additionally, the adaptor will not
be able to take any calls until the proper programming has been entered. To
test, call a DID number that has been programmed into both the video adaptor and
the "Identifier" (the "Identifier" is automatically programmed through the
download (F4) or (F5) instruction). It is important to note that if the
"Identifier" has NOT been programmed
(Downloaded from the (F4) or (F5) instruction) the video adaptor will not
respond to any calls.
2. When a call comes into the "Identifier"
and is recognized as a valid DID number, the "Identifier" re‑transmits the
information to the adaptor for video display. If a call comes in on line 1 (DID
#1) of the "Identifier", the answer phrase will appear on line 1 (the top line)
of your display. A call on line 2 (DID #2) will come in on line 2 (the second
line down) of your display, and so on, for each of the other lines. A maximum of
4 calls may be taken and displayed at any one time on the 4 Port System.
Up-grading the 4 Port System to either an 8 or 16 port is simple.
3. On the 8 and 16 Port Systems, the video
display is controlled by the operator keyboard. When a call comes in, a short
answer phrase (Identified by Line # and DID #) is displayed in the lower part of
the video display. In order to view the full answer phrase (of all 200
characters) at the top of the video display, the operator merely presses the
corresponding (FX) Key (the (FX) Keys are located across the top-most keys of
your keyboard). Example: A call comes in on DID Line 9, the operator will press
the (F9) Key to view the call. If another call comes in, simply press the
corresponding (FX) Key to view it. You may switch between calls as many times as
you like. At the end of each call, the screen will automatically clear for that
call.
4. Your video adaptor is supplied with 2
memory cards (the memory cards are the same size and shape of credit cards). The
main card is labeled the "Master Card". The second card is labeled the "Back-Up
Card". The "Master Card" remains in the upper slot on the video adaptor at all
times. The "Back-Up Card" is inserted into the lower slot ONLY when making a
Back-Up copy of your client information from the instructions in Section 12.
REMEMBER: Each time you enter new clients into the system, make a Back-Up copy.
If your "Master Card" suffers a mal-function (MEMORY ERROR), your video display
will ask you to insert your "Back-Up Card". See instructions below to replace
the "Master Card" with the "Back-Up Card".
A). Press the round silver
reset button (on the video adaptor) once. Make sure the light on top of the
video adaptor turns from Green to RED.
B). Press the memory card
"Release Button" located directly to the left of the memory cards. The "Master Card" will be automatically
ejected (return bad card to the factory). Insert your "Back-Up Card" into the
UPPER slot now. Make sure it is pressed firmly into place.
C). Press the reset button
again for normal operation (light will turn from Red to
GREEN).
INTRODUCTION
Congratulations on
your purchase of the "Identifier Plus".
The "Identifier Plus" is completely solid state, making for long and
trouble free operation. Please follow the installation and operating
instructions carefully and do not hesitate to contact a technician if you have
any questions or problems. The
technical assistance number is (800) 648‑3207.
PRE‑INSTALLATION
Since this is a direct
inward dialing (DID) identification system, you should have ordered the
appropriate number of DID trunks from the telephone company that will correspond
with the number of trunks that were ordered with your "Identifier", either 4, 8,
12 or 16. These trunks should be installed on individual RJ11X jacks and should
be in rotary or hunt. This means that if the first trunk is busy, the next
incoming call will hunt to the next available trunk in sequence. The telephone company will usually ask
you for the make of the device and the FCC registration number and the ringer
equivalence number. This
information can be found on the back of the equipment, or for your reference,
they are:
FCC Registration # ‑
HEW29Y‑17557‑CD‑T
Ringer Equivalence # ‑ 0.0B
Due to the different
types of equipment that are located in the central office of the Telephone
company, we have programmed the "Identifier" to be compatible with all of
them. When ordering your DID trunks
and numbers you will be asked for the following information:
1.
Three or four digit outpulse. (Meaning the number of digits that are sent down
the DID trunk.)
Recommended ‑ 4
2.
Rotary dialing or Touch Tone. (This is the way the digits are
sent.)
Recommended ‑ Touch Tone, not Multi-Frequency (TT, not MF)
3.
Wink or Immediate Start ‑ (This is the way the digits are brought up on the
equipment. Wink start reverses the battery where Immediate
doesn't.)
Recommended‑ Wink Start
In order for the
telephone company to install your DID trunks, the "Identifier" must be present
to complete the installation. In technical terms, the "Identifier" provides the
telephone company with a ‑48 volt power supply which completes the loop between
their equipment and yours. This must happen for the equipment to work properly.
Most important to watch out for, is that if Tip and Ring are reversed on the DID
trunks, all lines will ring "BUSY".
1. Please examine your "Identifier Module"
(from now on the "Identifier Module" will just be called the Identifier) for
signs of obvious damage due to shipping activities. If damage is present,
contact the manufacturer immediately. DO NOT attempt to connect or operate the
unit.
2. See Appendix A for the initial testing
exercise. This test can be completed even if your DID lines are not installed
yet (this test only take a few minutes and should not be
skipped).
3. The "Identifier" has four incoming ports
(RJ‑11's) labeled (DID TRUNKS ONLY), these ports are to be connected "only" to
the special lines from the telephone company designated as DID Lines (Tip &
Ring in). The DID ports are labeled 1 through 4. Run a patch cable from each
RJ-11X wall jack (where the DID's come in) over the back of the Identifier unit
(labeled "DID lines only" (RJ-11's)).
The same holds true for the
four ports (RJ-11's) labeled Key‑Equipment. The Key-Equipment ports are labeled
1 through 4. Each Key-Equipment port provides standard TIP & RING out
(exactly like any normal phone line). Each Key-Equipment port should be
connected directly to the C.O. ports on the KSU (just like any other phone
line). Run a patch cable from the rear of the Identifier unit (labeled
Key-Equipment) over to the KSU (labeled C.O. inputs).
Each DID port has a
one‑to‑one correspondence to each Key Equipment port. For instance, if a call
comes in on DID #1, the corresponding Key-Equipment port #1 will feed the call
into the KSU on C.O. port #1, then line #1 will begin to ring on all the
Key-Phones. For example, the Identifier could easily be
connected to:
A). Four single line telephone sets (four
separate home telephones).
Not Recommended.
B). A single, four line telephone (TT
Systems Model 4300 only).
Not Recommended.
C). A business telephone system (Key-System
with KSU & Key-Phones).
Recommended.
D). A PBX (Public Business Exchange).
OK
for very large systems.
E). Any standard voice mail unit (call for
details).
F). Cord Boards in some
cases.
4. The "Identifier" has four additional
RJ11 jacks labeled "Patching Jacks".
These connections are used for both patching calls as well as call
forwarding your DID lines to a different location. Each patching jack has a
one‑to‑one correspondence to each DID jack. Therefore, to use call forwarding, a
standard phone line must be plugged into each "Patching Jack" for the
corresponding DID line to call out on. These patching lines should additionally
be punched down (connected) to your Key‑Equipment. This will provide a way for
you to dial out during a standard patch. A Y‑connector or T‑bar (which you can
purchase from Radio Shack) will allow you to connect the out‑going patching line
to both the "Identifier" and your
Key‑Equipment.
5. The "Identifier" has an additional
connector labeled "DB-25, RS-232 Computer Port". This port is normally connected
directly to the "Video Adaptor" (with the special cable provided). However, if
you do not have a "Video Adaptor", you may connect this port an "IBM" computer.
1.
Pressing the (0) key on the small keypad located on the main "Identifier" (black
box) will read out a four digit serial number. This is your programming access
code.
2.
The programming mode is entered with the depression of the (#) key, followed by
entering your four digit access code. (Never enter your access code
backwards on the small keypad).
BUSY OUT ALL DID TRUNKS?
3.
The first menu selection will busy out all DID trunks. This will prevent calls
from disturbing you during programming. If this is NOT selected, any incoming
call will cancel the programming mode (with all programming being saved) and
allow you to take the call as normal.
CHANGE OR ENTER NEW ACCOUNT INFORMATION
4.
The second menu allows for new accounts to be entered, each additional
depression of the (*) key will advance the account number until 800 is reached.
5.
When the desired account number is reached (the number on the top of the
display), the DID number may be directly entered from the keypad. Example: the
DID number is 680. Press 6, then 8, then 0. The fourth digit must remain a 0 if only
a 3 digit DID number is being entered. Mistakes are corrected by re‑entering the
DID number immediately before pressing the (*) key.
6.
Additional DID numbers may be entered by pressing the (*) key to advance the
account #.
7.
The answer phrase is programmed by pressing the (#) key after the appropriate
account number has been reached.
8.
The display cursor will indicate the current answer phrase letter or number
being programmed.
9.
The (7) key will advance the letter forward. Example: A, B, C, D etc. If the (7)
key were to be held down indefinitely, you would see the complete alphabet in
the upper then lower case. It would then show you the numerals and an array of
symbols that could be used for abbreviations ending up where you started with a
capital A. It will provide a circular sequence.
10.
The (8) key will advance the letter backward. Example: C, B, then
A.
11.
The (9) key programs in the desired character and moves the cursor to the right
allowing the next character to be programmed.
12.
Pressing the (*) key during the answer phrase programming will immediately
advance the account number for further programming of higher account
numbers.
13.
Pressing the (#) key twice (once during answer phrase programming) will return
the system to the next menu selection, with all programming being
saved.
CANCEL ALL BUSY OUT'S ON ALL DID TRUNKS?
14.
The third or next menu selection is to cancel all busy out's that were
previously activated. See sections 3 and 21. IMPORTANT: When in doubt, press the
(*), to insure no busy lines!
THE NEXT 5 MENU SELECTIONS APPLY ONLY TO CALL
FORWARDING.
Call Forwarding is an option that may or may not have been ordered for
your unit.
IMPORTANT:
Always press the "reset button" before programming call forwarding
on!
ENTER OR CHECK CALL FORWARDING NUMBER?
15.
Press (*) to enter or check the call forwarding number. This should be done each
time before activating call forwarding. Up to 11 digits may be entered,
including 1 + Area Code + Number.
All calls will be forwarded to this number, when
activated.
ACTIVATE CALL FORWARDING?
16.
Call forwarding will begin with the next call, when selected. Don't forget to
cancel any busy out's, before returning the Identifier to normal operation.
Screen will show the DID number and print CALL FORWARDED TO * ‑ *** ‑ *** ‑
****, with each forwarded call. Note: Your Key‑Set or Telephone will not ring
during forwarding.
CANCEL CALL FORWARDING?
17.
Next call will not be forwarded, your Key‑Set or Telephone will begin to ring
and operate as normal during incoming calls.
ENTER AND START BUSY DELAY TIME?
18.
This selection will create busy signals on all your DID trunks for a specified
amount of time. When this menu is selected, you will be asked to enter the
number of minutes you wish the DID lines to ring "BUSY". You may choose anything
between 1 and 99 minutes. The (*) key must be pressed immediately after entering
the "busy time" time to activate the busy timers. The screen will then show
(BUSY DELAY TIME = XX:XX) and begin to count down. When the count reaches 00,
all busy's will be removed except for the special one's activated in section
21. This menu selection was created
for use mainly with call forwarding. First you would set the call forwarding
number, then activate call forwarding. Next, enter a BUSY DELAY TIME, which
would give you time to reach the distant call forwarding location. If timed
right, calls would start coming in about the same time as your arrival. This
feature could additionally be used for other purposes. Returning the Identifier
to NORMAL OPERATION (Section 20) while the Forwarding Mode or Busy Delay is
selected, will not De‑Activate either selection.
CANCEL BUSY DELAY AND ALL BUSY OUT'S?
19.
This selection will stop the busy delay timers and remove all busy signals from
all the DID trunks, regardless of all the previous commands that created busy
signals.
RETURN TO NORMAL OPERATION?
20.
This selection will exit the programming mode, with all the decisions made
during the programming mode, still in full effect. Always return to normal
operation after programming.
BUSY LINE # 1 ?
BUSY LINE # 2 ?
BUSY LINE # 3 ?
BUSY LINE # 4 ?
21.
Each of the above selections will individually place a busy signal on the
appropriate DID line, until removed by the (CANCEL ALL BUSY OUT'S) or (CANCEL
BUSY DELAY & ALL BUSY OUT'S) Menu's. These menu's are useful during call
forwarding, when you don't have dial‑out lines connected to each patching line.
For instance, you may only have 1 phone line at home, but have 4 DID lines
connected to the "Identifier". In this case you would busy out lines 2, 3 and 4,
while line # 1 would be the forwarding line to your home. If you had "Call Waiting" at your home,
then lines 3 and 4 would be made busy, while calls were forwarded to you on
Patching Lines 1 and 2. If you had rotary (hunt) lines in your home, then no
busy out's would be necessary, as long as each PATCHING LINE on the "Identifier"
had a standard out‑dial phone line plugged into it. Remember, there is a
one‑to‑one correspondence between each DID trunk and each PATCHING LINE (only
for call-forwarding, not patching), therefore, FOR EACH DID LINE TO BE
FORWARDED, IT MUST HAVE A MATCHING OUT‑DIAL LINE PLUGGED INTO THE MATCHING
PATCHING JACK. When using the busy‑out feature, the customer will receive a busy
signal, prompting them to call again. To avoid this, the DID line may be
disabled by placing a call to your DID number and leaving the phone
off‑hook.
BUSY OUT AFTER 5 RINGS ? (*) = YES (#) = NO
22. This selection is mainly used during
call-forwarding to your home at night. This selection will give the calling
party a "Busy Signal" if you fail to answer the call after 5 rings. This will
prompt the caller to try again, instead of making them think no one is in the
office. You will find this feature useful if you need to use the rest-room,
accidentally fall asleep, or happen to be talking to a friend (your home phone
line is tied up with another call) and the "Identifier" can't get through to you
(receives a busy signal from your home phone line). Note: The "Identifier" makes
the ringing sound your customer hears, therefore to make the customer count
fewer rings before you answer, the "Identifier" stretches the "Rings" out (the
rings have more pause between them). This means that your home phone will ring 8
times before the customer hears 5 rings (and then the busy signal). The default
setting (after reset) is ON (YES - Busy After 5 Rings).
The "IDENTIFIER" is
turned on by plugging in the power cord. We intentionally did not install an
on/off button because the unit must provide a ‑48 volt power supply to the phone
company at all times to keep your DID lines operational. If by chance the power
plug is pulled, or building power fails, the only lines that would disconnect
would be lines that had calls in progress or any line that gets a call while the
power is out. It is very important to note that when a line goes down, the phone
company will issue a busy signal for each line that is down. This busy signal
can be distinguished from the busy signal the "Identifier" gives out, because
the "Identifier" will always print "MADE BUSY" on the small L.C.D. display
screen when it is producing the busy signal. Once you have determined the phone
company "has dropped" your call forwarding (the DID lines are down), you will
have to call your local phone company repair number (it is very important you
get a "direct" repair number from your installer) and tell them to bring your
lines "up" again. They will need the name of your company and your first DID
number to do this. Some phone companies will need additional information to
bring up your lines and this you must get from your installer before he leaves.
At the same time they are bringing "up" your lines, the phone company is able to
run a Diagnostics Test from their computer console. This will detect any trouble
in the DID lines. Tip & Ring reversed, shorted line, open line and loop
length. If the "loop length" is to long, low volume will occur and must be
corrected.
THE USE OF AN
UN‑INTERRUPTIBLE POWER SUPPLY (UPS) IS HIGHLY RECOMMENDED. THE UPS CONTAINS A
BATTERY, THAT WILL KEEP POWER TO THE "IDENTIFIER" AND YOUR PHONE SYSTEM AT ALL
TIMES. ADDITIONALLY THE UPS WILL PREVENT POWER SURGES FROM REACHING THESE UNITS
AND CAUSING DAMAGE. MOMENTARY DIPS, BROWN‑OUTS AND FLICKERS OF LINE POWER ARE
ALSO PREVENTED. DIRTY LINE POWER IS THE # 1 PREVENTABLE SOURCE OF UNEXPLAINED
PROBLEMS.
Operation begins when
the power cord is plugged in.
The "Identifier" will immediately print "* RESET *" (which will quickly
disappear indicating all internal tests have passed), then "READY=XXX". The READY = XXX is a counter of the
total number of accounts programmed into the "Identifier". At any time the (0) Key may be pressed
to read the Ready Count, as well as, read out your private serial number (access
code). When * RESET * disappears from the screen, the "Identifier" is ready to
take a call. Once the appropriate cables have been installed and the tests in
Appendix A completed, the "Identifier" is ready for full operation. To test the
system, simply call one of your DID numbers. When a call comes into the system,
you will see on the display the DID number followed by the answer phrase, if
programmed in. If the DID number is followed by "MADE BUSY ‑ UNRECOGNIZED DID
NUMBER" then it will be necessary for you to program in your DID numbers
according to the instruction found in section 4. If the DID number is followed
by "MADE BUSY" only, then it will be necessary to un‑busy the line by the
instructions in section 14. Or, "MADE BUSY" means you are plugged into an
un-authorized port of the "Identifier" and should call the factory for further
instructions. IF YOU HEAR A BUSY SIGNAL AND THERE IS NO RESPONSE ON THE
"IDENTIFIER", the phone company hasn't brought your DID lines "up" yet.
Immediately inform your phone company installer, to have this situation
corrected.
RESET
BUTTON:
This button is located both
on the rear and bottom of the "Identifier". It will cause the "Identifier" to
RESET or return to normal operation whenever the "Identifier" becomes affected
by static electricity or a power surge from either the power lines or from the
telephone lines plugged into it.
IMPORTANT: Whenever you suspect anything to be wrong with the
"Identifier", press the RESET BUTTON Immediately. You will not lose any of your
answer phrase programming or DID account numbers. However, call forwarding and
busy out's, will be de‑activated, until re‑programmed "on" again. You may
optionally reset the "Identifier" by pressing the -5- key on the small keypad
(this performs a "Soft-Ware" reset, but it may still be necessary to press the
rear reset button to do a "Hard-Ware" reset. Or un-plug the main power cord for
2 seconds.
CONTRAST
CONTROL:
There is a setting on the
bottom side of the "Identifier" called the contrast control. This setting, when turned slightly
(never force the knob to turn or it will break) will change the contrast
of the small L.C.D. screen making it lighter or darker so it is easier to
read.
VOLUME
CONTROL:
This setting, located next
to the contrast control, is for how loud you want the "Identifier" to ring.
There is an internal speaker attached to the "Identifier" that emits an
electronic chirping ringing sound, for operator identification of DID calls. It
is pre‑set at the factory, but may be turned up or down according to your
liking (never force the knob to
turn or it will break).
DIP
SWITCH:
This 4 position switch
located on the bottom of the "Identifier" is used for diagnostic testing.
Setting switch #1 to the ON position, will instruct the "Identifier" to ignore
all disconnect signals coming from the central office. Setting switch #2 ON,
will instruct the "Identifier" to ignore all disconnect signals coming from your
Key‑Equipment. Therefore, should you experience any un‑explained "dropping" of
calls, during the middle of normal conversation, it will be easy to
trouble‑shoot this problem. Switch #3, when ON, will disable the internal voice
chip DID number repeater, useful for phone systems that require the (#) key.
Switch #4 will silence the call-forwarding "beep-beep" you hear on your home
telephone; this is necessary because some phone companies think the "beep-beep"
is miss-dialing a wrong number and they busy-out the call.
RS‑232
COMPUTER PORT / 4800 PORT
This DB‑25 & RJ11
connector support all signals necessary to connect the "Identifier" directly to
any computer (RS‑232 SERIAL PORT). This port provides the following ASCII data
with each phone call. First transmission begins when call comes in: Line #, a 4
Digit DID number and a call‑in code. Second transmission occurs when a call goes
out: Line #, a 4 Digit DID # and a hang‑up code (Appendix C contains the full
details on serial protocol). Note: DO NOT connect to both the DB-25 & 4800
connector at the same time;
only
one or the other
is allowed.
BAUD
RATE: 4800
DATA BITS: 8 (All Data
is Buffered under DTR Control)
STOP
BITS: 1
PARITY: NONE (See
Appendix B for full details)
When the "Patching"
feature is used, you will be able to directly connect your DID trunks to your
standard out‑dial company lines. EXAMPLE: A patient calls in for their Doctor on
one of the DID lines. You learn the patient must talk to their Doctor
immediately. You then pick up one of your standard out-dial lines that has been
connected to the Identifier as described in Section 4 and dial the Doctor up at
his home. Using the Keypad on the front of the "Identifier", you connect the
Doctor and Patient directly together. At the end of the conservation, the
"Patch" will be automatically terminated, without any further assistance from
your operator. The "Identifier" will allow you to "Patch" any DID line to
any out‑going line, making it possible to have up to 4 patches going at
the same time.
PATCHING
INSTRUCTIONS
1.
Place customer on HOLD.
2.
Using one of your company lines that has also been plugged into the Identifier's
Patching Port (section 4), dial out on your Key‑Set
(telephone).
3.
After reaching the party in question, proceed to step 4.
4.
Next, using the (*) Key on the "Identifier's" Keypad, press the key (possibly
several times) until a STAR symbol
(*) appears in front of the
answer phrase you wish to patch.
(Each press of the (*) key will advance the (*) symbol from one answer
phrase to the next.)
5.
The final step is to press either the (1), (2), (3) or (4) Key on the
"Identifier", signifying which "Patching Line" you used to out‑dial on. It will
be convenient to label your "Key‑Set" or Telephones, 1, 2, 3 or 4, so no mistake
will be made during a Patch.
6.
The "Patch" is now in full progress, the letters (PTCH) will be written in front
of the answer phrase that has been Patched. Additionally, the line on the "KEY‑SET"
where the call originally came in on, must be left on HOLD. If you wish to
listen‑in on the conversation, you must use the line you used to out‑dial
on. We do not recommend listening
in during a
Patch, as this will drop the
volume and make it difficult for your customers to hear.
7.
At the end of the "Patch", all circuits will automatically Un‑Patch.
Don't forget to hang-up the telephone that was on HOLD.
CALL
FORWARDING
. . . (Also read all of sections 21 and 22).
After having activated
"Call Forwarding" from the instructions in Sections 15, 16 & 18 you are
ready to receive calls at a remote location. When a call comes in to your home
telephone, it will be identified by a steady beeping sound on the line (this
will let you know the difference between a normal call on your phone line and an
"Identifier" call). Press the (#) key on your home "touch-tone" phone to hear
your customer DID number being spoken. You may repeat pressing the (#) key as
many times as necessary until the DID number is fully understood. Next, pressing
the (*) Key will connect the caller to you. It's as simple as that. To
disconnect, press the (#) sign first, then hang-up. This must be done to prevent
crooks from using your answering service to get long distance calls free. If you
don't press the (#) sign, the phone company will put dial tone back on the phone
line after you hang-up, and the calling party (crook) will be able to dial back
out again. All charges for this second call will be billed directly to you.
After
inspecting the "Identifier" for any damage during shipping, plug the power cord
into your un‑interrupted power supply or wall outlet. * RESET * should appear on
the viewing screen, as well as READY = XXX. The reset message should disappear
within 2 seconds indicating all internal tests have passed. Note: Always keep (2) touch-tone phones
nearby for future tests.
THE
FOLLOWING TEST WILL SIMULATE A REAL DID CALL IN EVERY RESPECT BE PREPARED TO USE
THIS TEST ANY TIME YOU THINK THERE IS TROUBLE .
1. PRESS THE RESET BUTTON BEFORE
PROCEEDING.
2. Locate (2) standard Touch Tone
phones. Never use
key‑equipment!
3. Plug one telephone into the "Identifier"
RJ11 jack labeled DID LINE ONLY #1.
4. Plug the other phone into the
"Identifier" RJ11 jack labeled KEY EQUIPMENT #1.
5. When you lift the receiver off the
telephone plugged into the DID LINE ONLY jack, there will appear four zeros on
the top line of the small L.C.D. viewing screen. (This is the equivalent of the
central office beginning a DID call.)
6. Next, wait 1 second, then rapidly dial
the last 3 or 4 digits of one of your DID numbers. 3 or 4 digits depends on how
many digits you ordered from the phone company to be sent.
7. 1 second after dialing the last digit,
the answer phrase will appear next to the four DID digits (the last digit being
0, if only 3 digits are being dialed). If no answer phrase appears, read
Programming (sections 7 through 11). If you hear a busy signal (this indicates a
number has been dialed that has not been properly entered into the programming
memory) read Programming (section 5).
8. If the "Identifier" has been properly
programmed for at least the correct DID number, a ringing sound will be heard in
the receiver of the telephone just dialed on. Additionally, the second telephone
plugged into the RJ11 KEY‑EQUIPMENT PORT will begin to ring, and third, the
"Identifier" itself will begin to ring.
9. Lifting the receiver on the phone
plugged into the "Key‑Set" Port will cause the ringing to quit, and a voice path
will be established. You should be able to talk back and forth between the two
phones and have no difficulty with volume. If in fact you are encountering a
volume problem when plugged into the actual DID lines, it can be assumed the
loop length to the central office is to long and a DID "Repeater or Line
Amplifier" should be installed.
10.
Repeat the above instructions for each of the other port
positions.
11.
A special feature is available to obtain the "DID" number while not being near
the Identifier. When answering a
call from one of your key‑phones that is not in the same room, as the
"Identifier", lift the receiver of your key‑phone, then press the (#) symbol, on
the phone keypad. Your customer will continue to hear the standard ringing
sound, while you hear a recording of the "DID" number spoken by a voice chip,
internal to the "Identifier". Next,
pressing the (*) key will allow you to answer the call. Note: This feature is
only available if you ordered the Call Forwarding option.
12.
The above tests will usually let you know immediately if the problem is in the
"Identifier" or if it is a phone company related problem.
Always
perform the above tests before calling the factory for technical assistance, as
our technicians can not help without knowing the results.
IN
EACH CASE BELOW, IF THE SOLUTION IDEA DOESN'T WORK, IMMEDIATELY PREFORM THE "INITIAL TESTING" STEPS ON THE PAGE
BEFORE THIS ONE. IF ALL TESTS PASS
ON PREVIOUS PAGE, NOTIFY PHONE COMPANY OF YOUR PROBLEM. IF ANY OF THE TESTS
FAIL, CALL FACTORY FOR INSTRUCTIONS.
PROBLEM
SOLUTION
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
CUSTOMERS ARE GETTING A
Press Reset Button, then call a
BUSY SIGNAL.
DID # that has been programmed
(LINE IS PROBABLY DOWN)
fully in. Run "Initial Tests".
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
CUSTOMERS GET NOTHING
Press Reset Button, Try again.
WHEN THEY CALL.
Run "Initial Tests".
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
CUSTOMERS GET CUT OFF
Press Reset, disconnect your key
DURING A CALL.
set, try regular phone in place.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
CROSS‑TALK
Probably in the Key‑Set or
wiring. SEE NEXT PAGE
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
LOW VOLUME
Loop length to phone company to
long. SEE NEXT PAGE
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
SCREEN SHOWS
May be plugged into un‑authorized
‑MADE BUSY‑
line, Press RESET if not.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
SCREEN SHOWS
Number not programmed
in.
MADE BUSY‑UNRECOGNIZED DID # Read Programming Section
5.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
NO ANSWER PHRASE, BUT
Read Programming Sections 7‑11.
PROPER DID NUMBER COMES
IN.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
FIRST ONE OR TWO OF DID DIGITS DID Line is probably set
for
IS GARBLED, WRONG OR MISSING. Immediate, instead of Wink
Start.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
DID DIGITS COME INTO MACHINE DID Line is set for rotary
dial,
VERY SLOWLY.
have the company change to TONE.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
KEY‑SET DOES NOT RING OR Reverse
Tip & Ring going to
LIGHT BUTTON DURING CALL
Key‑Equipment.
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
KEY‑EQUIPMENT WILL NOT GO Some 2,3,4 line
phones (KSU‑less)
OR STAY ON HOLD
Radio Shack & K‑Mart have been
found to have a holding problem
when connected to the Identifier.
Best Remedy: Use a true Key‑Set,
with a separate KSU.
OTHER PROBLEMS
Run the "Initial Tests" then call a
factory technician.
Cross Talk is when you can
hear conversation on one line, bleed over to a second line. This is a common
problem that occurs when the phone line (DID or Key‑Equipment line) becomes
crossed or shorted to another line.
The best solution, is to run individual wire pairs, from both the DID
jacks and Key‑Equipment connections, to and from the "Identifier". In other
words, don't run all your phone lines in one common cable, instead, split them
up.
To determine where the cross
talk problem is coming from, you will need 4 regular telephones. Plug 2 of the
phones into the Key Equipment ports of the lines you are experiencing cross talk
on. Plug the other 2 phones, into
the same corresponding DID ports.
Place a call through on both lines. If cross talk can be heard through
these phones, the problem may be in the "Identifier", if not, plug the DID
trunks back in. Now place 2 calls through the "Identifier" by directly dialing
two of your DID numbers. If you can
hear cross talk now, between the two telephones, the problem will be in the DID
trunks. If no cross talk is heard,
the problem is in the Key‑Equipment wiring. A factory technician will assist you in
these tests, if needed.
FINDING
THE SOURCE OF LOW VOLUME
When a call comes into the
"Identifier", it of course has been forwarded from your customer's phone. By the
time the calling party reaches you, the call has been diverted through several
different central offices or circuits.
This diverting process (call forwarding) will always produce a certain
amount of low volume. However, if you feel the volume is much lower than normal,
the following test will quickly determine the source of the problem. You will
need 2 regular phones. Plug one
into the Key‑Equipment port that you are experiencing low volume on, the other
into the corresponding DID port. Place a call between the 2 phones using the
instructions. Check your volume now
between the 2 phones, if it is low, the problem may be in the "Identifier". If
the volume is normal, re‑connect the DID trunk, and place a call through to the
"Identifier" by dialing one of your DID numbers directly. Check the volume
again, if it is low now, the problem is in the DID trunk. If the volume is OK,
reconnect your Key‑Equipment, and place another call. If the volume is low now,
the problem has to be in the Key‑Equipment, or Key wiring (call the company who
sold the phone system to you for repairs).
TROUBLE‑SHOOTING
OTHER PROBLEMS
The quickest way to isolate
any problem on one of your DID trunks is to move the suspected trunk to another
position, and see if the problem moves with the trunk. For instance, you have
static on trunk # 1, un‑plug trunk # 1 from the back of the "Identifier" (port #
1) and plug it into DID port # 2, if you NOW have static on port # 2 the problem
must be in the # 1 DID line (because the problem moved with the trunk). Call the
phone company for repairs.
A) As soon as you think anything is wrong
with the "Identifier", first hit the RESET BUTTON. If this does
not clear up the problem immediately, briefly un‑plug the power cord from the
wall outlet for a few seconds. This also holds true for the video
adaptor.
B) When setting call‑forwarding to a
second location, always press the reset button on the rear panel of the
"Identifier" first, before starting to program the call-forwarding
feature.
C) When patching or call forwarding,
the volume will usually be low (see "Finding the Source of Low Volume"), unless
your out‑going line has a (0.0) Zero Dot Zero rating. If your phone company has
not given your phone lines the (0.0) rating, it's possible to purchase a line
repeater (amplifier) that will bring up the volume as far as needed. The
repeater is a telephone amplifier that connects between the "Identifier"
Patching Jacks and your out‑going phone lines. The top of the line repeater on
the market today, is sold by R‑Tec Systems (Reliance‑Technology), the model
number is VFR‑5050. Call R‑Tec at (817) 267‑3141 to locate the nearest dealer to
you that distributes the R‑Tec repeater (Gray-Bar usually carries
this).
D) When selecting your Key‑Equipment
(the phone system that is used to answer your calls) the recommended choice is a true
Key‑System. This usually consists
of a separate Key Service Unit (KSU), a box in which multiple Key‑Phones plug
into. This type of arrangement is suggested for the following reasons: When
using 2 or more key‑phones, the calls may be transferred between the phones,
which allows for more than one operator to work at a time. The major benefit is
to also have your company lines on the same phone, this will eliminate tying up
your DID trunks with check‑in calls, just have your customers check‑in on the
extra lines. For patching purposes, a Key‑System is a great benefit. Music on
hold is usually supported by all Key‑Systems, if wanted. Should you decide not
to use a Key‑System, please use care in selecting the proper telephone. Most of
the so‑called KSU‑less phones on the market do not have the integrity of full
Key‑system phones. These phones will often not stay on hold. If you buy one,
make sure there is a PBX (low voltage) setting switch on the phone. The
"Identifier" resembles a PBX (Public Business Exchange) and therefore the phone
must be compatible with this type of equipment. Save your receipt, in case the
phone you purchase is not compatible.
All full Key‑Systems will be compatible in 99% of the time. (To date only
Tel-Trend and the Trillium Panther are not recommended, also most 4 line
KSU-less phones do not work).
A good UPS
(Un‑interruptible Power Supply) will filter the line voltage, providing smooth
power to the "Identifier" at all times. This will prevent surges, as well as
dips (brown‑outs, that surge protectors can't prevent) from affecting the
"Identifier" operation. Power line
problems are usually of such short duration, it is almost impossible to detect
the flickers (up & down) of line voltage, that can cause ANY number of
miscellaneous problems.
(Compressors, Xerox machines, Computers and other larger appliances are
famous producers of power line noise.)
WHY
YOU NEED A GOOD U.P.S.
Probably the greatest
reason for needing a UPS (Un-interruptible Power Supply), is for the times when
your building power completely fails. The "Identifier" normally supplies the
phone company with a -48 volt supply that keeps their equipment operating. When your building power fails, so will
the equipment at the phone company.
This will usually cause a permanent busy signal to be put on your DID
lines by the phone company, until you call and let them know your power is back
on. A UPS will prevent this problem, especially on week‑ends when it sometimes
hard to reach the right person at the phone company who can bring your lines up
again. The top of the line UPS is made by BEST. Their number is (800) 356‑5794.
All their UPS's feature a switch‑over time of less than 20 milliseconds, which
is more than adequate. The 250VA model will keep the "Identifier" operating for
approximately 20 minutes. The "Identifier" requires about 100 watts, 160 with
video. Note: If your call forwarding is set to another location and the power is
lost, even momentarily, your call forwarding will be lost. The reason for this
is that the "Identifier" will Reset (preventing calls from accidentally going to
Japan, etc.), whenever power is lost, and therefore call forwarding will be
de‑activated, until programmed on again.
Both the main
"Identifier" and the Video Adaptor contain internal lithium batteries. These
batteries save your answer phrase programming as well as call counts, when the
power cord is un‑plugged. These
batteries have a 5 year capacity after the power is un‑plugged. As long as your
"Identifier" is running, the batteries are not being drained. The battery in the main "Identifier"
will protect your memory (programming) 99% of the time until lighting hits the
phone lines. This is rare and should it happen, downloading from the second copy
held in the video adaptor will correct the lost memory.
Wink or Immediate
Start determines the type of signaling used between the "Identifier" and the
central office. Wink start reverses
the battery where Immediate start doesn't. This option strap is located inside
the main "Identifier". Removing the 3 screws on the back plate (next to the
phone jacks) will allow the box to slide open. The strap is located in the front
right‑hand corner of the "Identifier", it is clearly labeled Wink or Immediate
for easy access to changing.
GROUNDING
THE "IDENTIFIER"
The Identifier has a
six foot power cord with a 3 prong plug at the end. This power cord must be
plugged into a 3 prong "Grounded" wall outlet. The third prong (the ground
prong) must be connected to a good earth ground. This means that if a phone
company ground is available, please connect to it first. If not, connect to the
power company ground. The ground is for a phone company supervision signal, and
if not connected properly, could cause a dropping of calls (or your customers
getting a Busy signal). The phone company measures the voltage from Tip to
ground and Ring to ground for proper supervision signals. Additionally there are
4 option straps in the Identifier that adjust the ground signal, call if you
experience any problems.
Your video computer monitor
will last many years if properly cared for. The video tube in the monitor is very
much like a jumbo light bulb, and should be turned down when not in use. This means that when the monitor is not
being used, the brightness control (located on the face next to the power
button) should be turned down until the picture disappears. The video monitor
should NOT be turned OFF, rather left ON continuously, to insure the longest
amount of life. The reason for this, is that each time the monitor is turned on
& off, it will warm up & cool down. This constant warming up &
cooling down stresses out the internal parts (like bending a piece of metal back
& forth until it breaks). The
air vents on the top of the monitor should NEVER be covered, as over‑heating
would occur within a few minutes.
The video adaptor box also
contains air vents cut into both the bottom and top box plates. These vents MUST be open to properly
ventilate the delicate micro‑chips inside. Never remove the rubber feet from the
bottom of the box, as these hold the box up enough to let air into the lower
vent holes.
The main "Identifier"
contains a cooling fan that must not be accidentally covered, or placed near a
wall that would cover it. Since the fan directs air INWARD to the "Identifier",
any dust or excess cigarette smoke will collect on the internal parts and cause
trouble if left there for extended periods of time. Have your installer clean out this dirt
and grime at least once a year, every half-year if the "Identifier" is in the
same room as smokers. To clean the main circuit card, remove the three screws
from the rear panel, next to the phone jacks, then slide the box open. Be careful that none of the cables
connecting to the display, fan, or keypad come un‑plugged. If a cable should become un‑plugged,
please call a factory technician to obtain directions, on plugging it back in
the PROPER way. Use smoke‑less
ashtrays whenever possible.
The "Identifier" needs to be
lightning protected. The major problem with lightning, are the DID lines. Since
the DID lines are connected to earth ground through the 3 prong cord, lightning
constantly tries to reach earth ground through the Identifier and your DID
lines. The phone company is supposed to install lightning protection, but DO NOT
count on this completely. We recommend a company called PANAMAX (800) 472-5555
for secondary protection. They offer a full replacement guarantee of your
equipment and theirs up to 5 million dollars.
The "Identifier" contains an
internal fuse. If lightning should
hit, this fuse may blow and should be replaced with a 2 AMP, 250 VOLT fast blow
fuse. The fuse is located next to
the power cord connection, just inside the box.
As required by FCC (Federal
Communications Commission) this equipment complies with the requirements in part
15 of FCC rules for a class ‑A‑ computing device. Operation of this equipment in a
residential area may cause unacceptable interference to radio and TV reception,
requiring the operator to take whatever steps are necessary to correct the
interference. (Try re‑orienting the TV antenna or moving the "Identifier" away
from the antenna. Or plug the "Identifier" into a different electrical out-let
circuit than that of the TV. Radio Shack sells electrical interference
suppressors that will help to correct this problem.)
FCC
STATEMENT (EXHIBIT J)
This equipment complies with
Part 68 of the FCC Rules. The label
affixed to this equipment contains, among other information, the FCC
Registration Number and Ringer Equivalence Number (REN) for this equipment. The telephone company must be given
notification prior to connection of this terminal system. Table J1 indicates the jacks which must
be ordered to secure the correct services and facilities plus the REN, SOC, and
FIC codes necessary to assure network protection and tariff compliance. For this product the service order code
is 9.0F; the facility codes are 02LS2 and 02RV2‑T.
The REN is useful to
determine the quantity of devices you may connect to your telephone line and
still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of
the REN's of all devices connected to one line should not exceed five (5.0). To
be certain of the number of devices you may connect to your line, as determined
by the REN, you should contact your local telephone company to determine the
maximum REN for your calling area.
Table J1 indicates the jacks
which must be ordered to secure the correct services and facilities plus the
REN, SOC, and FIC codes necessary to assure network protection and tariff
compliance.
If your telephone equipment
causes harm to the telephone network, the Telephone Company may discontinue your
service temporarily. If possible,
they will notify you in advance.
But if advance notice is not practical you will be notified as soon as
possible. You will be informed of
your right to file a complaint with the FCC.
Your telephone company may
make changes in its facilities, equipment, operations or procedures that could
affect the proper functioning of your equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted telephone
service.
If you have trouble with
this equipment, please contact the Identifier Sales & Service Center for
information on obtaining service or repairs. The telephone company may ask that you
disconnect this equipment from the network until the problem has been corrected
or until you are sure that the equipment is not
malfunctioning.
The maintenance section of this
manual describes trouble‑shooting steps which one can take in the event of
equipment problems.
This equipment may not be
used on coin service lines provided by the telephone company. Connections to party lines are subject
to state tariffs. Contact your local telephone company if you plan to use this
equipment on party lines.
REGISTRATION FACILITY
PORT
REN
NETWORK
STATUS
INTERFACE
DESIGNATION
OR
JACKS
CODES
SERVICE
CODE
ORIGINAL 02LS2
PATCH
0.0B
RJ11
ORIGINAL
02RV2‑T
DID
0.0B
RJ11
Your new "Identifier" is a
true precision instrument and with ordinary care and handling, will give you
many years of maintenance‑free performance. Also, it carries a parts and labor
guarantee for one year from date of purchase (date unit is
shipped).
If, during the first year,
there is evidence of defects in material or workmanship requiring repairs (all
charges for repairs, labor & shipping will be fully covered), you should
return the "Identifier" to the manufacturer for repair.
A loaner unit will be made
available (for a small fully refundable deposit, about $250.00) if your system
suffers a malfunction during the warranty period. Loaner units are shipped
"Monday through Friday Only" (if you are not willing to wait the period of time
it takes for the loaner unit to arrive, you may order a re-furbished unit (800)
648-3207 to keep on the shelf as a backup unit at all times). Also you must call
before 2PM E.S.T., for same day shipment of the loaner unit. The loaner unit
will be rent free for the first 10 days (the days it takes the factory to repair
your unit are not counted). After 10 days, a rental fee of $25.00 per day, for
each day the loaner unit is not returned, will be accessed. After the warranty period has expired, a
loaner unit will "only" be made available for a $2,500.00 deposit, assuming that
you have not renewed your warranty for an additional year. You may call (800)
648-3207 anytime during the first year to re-new your warranty. If you fail to
call during the first year (and your warranty expires) it will be necessary to
send your unit in for a checkup, before an additional warranty will be
issued.
If during the first year
there is evidence of defects in material or workmanship requiring repairs, all
charges for parts, labor, shipping and insurance will be fully covered. If the
problem did not result from defects in material or workmanship, all charges for
repair and shipping will be deducted from your deposit. Please notify the
factory before returning your system.
We reserve the right to repair a damaged component, replace it entirely
or exchange your machine. 99% of the time, we simply exchange machines to speed
up repair time.
This guarantee applies only
to the original owner (the warranty is non-transferable). It does not cover
damage or malfunctions resulting from shipping damage, fire, theft, accident,
lightning, water damage, neglect, abuse or other causes beyond our control.
This guarantee does not
cover the repair or replacement of cosmetically related damage or any component
damaged by the use of improper line voltage such as a 220‑Volt outlet. Nor does it cover the replacement of
expendable accessories.
The guarantee will also be
automatically voided if your machine is opened, repaired or tampered with by
anyone other than factory authorized personnel without
permission.
This guarantee covers only
the "Identifier" and the "Video Adaptor". All other equipment connected to the
"Identifier" or the "Video Adaptor" (phone systems, video computer terminals,
computers, etc.) are NOT covered under this warranty. If you experience any
problems with a WYSE terminal, call (800) GET-WYSE.
This guarantee supersedes,
and is in lieu of, all other guarantees (warranties) whether expressed or
implied.
If your equipment suffers a
malfunction after the warranty period, and you have not requested an extended
maintenance contract, the charges for service are by the hour (call for current
charges), plus postage. A loaner unit will be made available for a $2,500.00
deposit (Monday through Friday only).
THIS APPENDIX SHOULD ONLY BE READ, IF YOU INTEND TO CONNECT THE "IDENTIFIER" TO AN "IBM" COMPUTER, CALL FOR DETAILS.
PURPOSE.
The objective of this document is to establish a standard protocol to use in interfacing computer
resources to the "Identifier". The
protocol is herein referred to as "Identifier Protocol"
[IDP].
PROTOCOL CONSIDERATION.
Normally, very formal communications protocols require that each device
(computer) on a communication line(s) take turns in receiving and sending
data. The purpose of this turn
taking is to prevent 'data collision' and/or preventing lose of data over a poor
transmission line. One method of
taking turns/flow-control is the utilization of CTR [Clear to Send] and RTS
[Request to Send] signals. There
are many serial/modem cards or computer BIOS chips on various computers that
either do not honor or improperly implement the use of CTS or RTS signals. Since this resource is not reliable on
all computer equipment, a general alternate method must be
employed.
There are many ways to take turns: such as sending an ENQ software signal to a remote computer, meaning "can I send data". In turn, the remote computer ACK's the requester that its "ok to go ahead". This causes a lot of jockeying back and forth before you get down to the business of sending/exchanging data. This method can prevent data collision but it’s a lot of effort to accomplish, especially for our application needs.
IDEAL TRANSMISSION PROTOCOL.
Ideally, a device should have the freedom to transmit when it wants/needs
to. Yet, with this freedom how do
you prevent data collision.
ASSURING DATA INTEGRITY. A
simple solution is to implement one of the methods commonly used in
communications software: <1> CRC [Character Redundancy Check], or
<2> the Arithmetic method known as the Checksum [CS] method. Due to the 'Pier to Pier' type of
transmissions over short distances, the CS method of error checking should be
adequate.
The CRC method prevents 99.95% of possible errors: the CS method prevents about 90%+ of possible errors. The CRC method is the hardest to implement. The CS method is very simple to calculate in that you just add up the hex value of each byte of data in the 'MESSAGE' being sent. Then append the low byte of the sum to the end of the message. This one byte is the CS value. The CS value will probably exceed the numeric value that can be held in a byte of data. If so, only use the low byte for the CS. For example: (See Next Section)
BASE MESSAGE:
+‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑+
Hex Bytes: : 31 : 32 : 33 : 34 : 35 : 36 : 37 :
38 : = 1A4
+‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑+
ASCII Value: 1 2 3 4 5 6 7 8
CS = 1A4H ‑ 100H or A4H.
The byte holding the
checksum overflowed
when it reached the max value of 255, so
the value that remains in the byte would
be A4. Thus, the CS byte
would be A4.
FULL MESSAGE:
+‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑+
Hex Bytes: : 31 : 32 : 33 : 34 : 35 : 36 : 37 :
38 : A4 :
+‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑+
:‑‑‑‑‑‑‑‑‑‑‑‑‑‑base message‑‑‑‑‑‑‑‑‑‑‑‑‑: CS :
:‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑message‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑:
IDENTIFIER OPERATIONS/INTERFACE. The "Identifier"
is interfaced to a computer using a standard modem DB25 cable. Communications between the computer and
the Identifier are via standard RS232 transmission parameters of
4800,N,8,1. This is a 'Pier to
Pier' connection, so sending of signals other than DTR is not required. Data flow-control is accomplished by use
of the DTR serial/modem line. When
DTR is high, the Identifier will immediately send to the computer any message it
has. If DTR is low, all messages
will be buffered. If data is not
promptly taken from Identifier it may be overwritten by the next call.
Additionally, the (RI) (Ring In) signal will be asserted by the Identifier when
a call has been received or hung-up and data is ready to be
sent.
MESSAGES SENT BY THE IDENTIFIER. A
message is sent to the computer each time a call is received or a caller hangs
up. All bytes in a telephone
message are ASCII characters except the CS. Telephone message format is: (See
Below)
TELEPHONE MESSAGE
+‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑+
: 37 : 31 : 32 : 33 : 34 : 20 : CS : EXAMPLE
5.
+‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑+
: : : : : : :
: : : : : :
Checksum
: : : : : 20H = Call In
Code
: : : : : 23H = Hung Up: Call Out
Code
: : : : 30H = Zero inserted if 3 digit DID
line.
:
‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑‑
: 4 digit DID trunk line
number: i.e., 1234: DECIMAL
37H = Trunk line
#1 (30H from the Video Adaptor
Serial Port)
38H = Trunk line
#2 (31H from the Video Adaptor
Serial Port)
39H = Trunk line
#3 (32H from the Video Adaptor
Serial Port)
30H = Trunk line
#4 (33H from the Video Adaptor
Serial Port)
DE-BUGGING the DTR Signal for the
Identifier
For purposes of debugging and to make sure of
proper cable connections, a RED L.E.D. (Light Emitting Diode) has been installed
on the bottom of the Identifier next to the two GRAY volume and contrast
controls. The L.E.D. will light only when a valid DTR (Data Terminal Ready)
signal has been received from the IBM computer connected to the Identifier.
Remember, no transmission will be sent from the Identifier until it has received
a valid DTR signal.
VIDEO ADAPTOR RS-232 Serial Port
Protocol
The Video Adaptor contains 2, RS-232 Serial
Ports. Each port is identical in the way it works. The reason we provided 2
ports is that it is now possible to work with 2 different external pieces of
equipment. One being an IBM compatible computer, the second being a Voice Mail
unit.
The data that is transmitted out of the 2 ports,
takes the following format: 9600 Baud, N, 8, 1.
The data is also under DTR & RI control,
just like the Identifier.
Example: A call comes in to, or is disconnected
(hung-up) from, the Identifier. The Identifier immediately transmits the
appropriate data to the Video Adaptor. The Video Adaptor immediately asserts the
(RI) (Ring-In) signal, informing the external devices that data is ready to be
sent. When (DTR) (Data Terminal Ready) signal is received back from the external
devices, the Video Adaptor will transmit 7 bytes, just like the Identifier.
EXCEPT for this difference: The first byte will be 30H for line #1, 31H for line
#2, 32H for line #3 and so on, up to 3FH for line #16, BECAUSE the adaptor can
have up to 4 Identifiers connected to it, for a total of 16 trunks. The second,
third, forth and fifth bytes sent from the adaptor represent the DID number,
just like the Identifier. Example: The DID number is 1234. Sent will be 31, 32,
33, then 34 ASCII Hex. Next will be a single byte indicating a call "In" (20H)
or a single byte indicating a call "Disconnect" (23H). The final byte sent will
be the checksum.
REQUESTING STATUS UP-DATE ANY TIME YOU WANT
IT
A special command from either the IBM computer
or the Voice Mail unit, will prompt the Video Adaptor to transmit a "Line Status
Up-Date". You may request the "Status Up-Date" at any time and as many times as
you like. Simply transmit the following 5 bytes to the Video Adaptor on either
of the RS-232 Serial Ports. Send in ASCII Hex: 04 : 00 : 00 : 04 : XX (the XX is filled in by 00H if you want
an up-date from Identifier #1, 01H for Identifier #2, 02H for Identifier #3 and
03H for Identifier #4. The Video Adaptor will respond to this command in the
following way: Immediately, 17 HEX Bytes will be transmitted (DTR is ignored).
The first 4 bytes will be the DID number for line #1. The second 4 bytes will be
the DID number for line #2. The third 4 bytes will be the DID number for line
#3. The forth set of 4 bytes will be the DID number for line #4, and finally the
17th byte sent will be the checksum. If a call is not in progress for a
particular line, then 4 HEX Bytes of 23H will be inserted for the DID number.
***** END OF DOCUMENTATION *****
Company Information
Americom Telemessaging
Maintained by ForsComputers.com E-mail: Dave@ForsComputers.com
Copyright © Americom Telemessaging 2007